We are happy to
assist you. If you have a general question regarding your credit card account, please
review our Frequently Asked Questions.
Otherwise, contact us by phone or mail.
- LOST AND/OR STOLEN:
- If you suspect your card has been lost and/or stolen, please
call our customer call center at (800) 234-5354 immediately.
- PHONE
- Customer Service
- (800) 234-5354
7:00AM – 7:00PM, Monday – Friday CST
- For calls outside the
United States
- MAILING
- Payment address
- VISA
-
PO Box 10417
-
Des Moines, IA 50306
- DISPUTE A TRANSACTION:
- If you do not recognize a charge or feel you were billed an
incorrect amount, please follow these three steps. First, double-check your receipts
and check with other authorized users of your card. Second, contact the merchant
where the purchase originated. Finally, if you are unable to resolve your dispute
with the merchant, complete the Visa Dispute Form and mail to:
- Mail:
- Dispute Department
-
PO Box 10409
-
Des Moines, IA 50306
You may also call
our customer call center at (800) 234-5354 if you have further questions.
- IF YOU SUSPECT FRAUD:
- Call (800) 234-5354 immediately to report any fraud. Complete
the Fraud Affidavit and mail to:
- Mail:
- Fraud Department
-
PO Box 10409
-
Des Moines, IA 50306